The international hosting provider Host1Plus releases a renewed version of internal UI with a simplified interface and more management options.
Last week Host1Plus introduced a renewed UI that is expected to enhance customer service management experience. Previous UI changes in July were implemented with a strong focus on UX expertise. However, due to customer behavior analysis and customer expectations, the company found it crucial to perform further changes.
Along with minor improvements, significant changes were made to VPS and dedicated servers service control panels and DNS management. The latest UI renewal resulted in a user-friendly interface and highly convenient service management options.
The renewed UI, or the so-called Client Area, provides an all-in-one approach in service management. VPS and dedicated server statistics are displayed on a single page along with full-service details. Dedicated server management panel is supplemented with more control options on the user side, including rescue, soft, and hard reset modes.
DNS management panel remodeling was initiated due to confusion caused by the lack of information on DNS management options. As a result, DNS management interface elements were redesigned and complemented with informational tooltips.
Saulius Vikerta, the senior designer at Host1Plus, claims that Host1Plus has finally reached the functional maturity of service management. “We bring high requirements for the quality of customer experience. In general, the perception that good system functionality is enough is doubtful while there is much more under that. Convenient UI is equally important, thus, recent changes were triggered by the experience of our customers”. All changes were initiated by customer feedback and behavior analysis. According to Saulius Vikerta, customer perception plays a supreme role in entire UX development.
This year, to match the demands of its multicultural client base and improve UX, Host1Plus implemented multiple changes to the internal UI and initiated language localization. As a result, the internal UI is now available in English, Spanish, Portuguese, Chinese, Russian, and Lithuanian.