Careers at Heficed

Job Overview

In this position you will:

• deal with incoming internet abuse reports (spam, phishing, malware, etc);
• investigate and analyze claims, liaise with both clients and reporters, handle the reports within set time frame according to the procedure;
• identify harmful customers who misuse the company’s services and take preventive actions

We expect that you have:

• the basics of technical knowledge (general understanding of IP addresses, servers, clouds, internet abuse and misuse)
• excellent verbal, written & listening skills in English;
  
• possibility to work in shifts.

Why Heficed?

• flexible working hours and opportunity to work remotely;
• competitive salary;
• additional vacation days;
• challenging and interesting projects;
• opportunity for continues learning;
• environment where you can be who you are.

Job Overview

In this position you will:

• communicate with B2B customers over Slack and ticket system by advising on the service choices, answering questions and coordinating the resolution of their technical problems;
• represent Heficed and its high quality services to customers by means of timely and polite communication;
  
• promote new services to existing and potential customers;
  
• achieve agreed sales targets.

We expect that you have:

• the basics of technical knowledge; (general understanding of IP addresses, servers, clouds, internet abuse and misuse);
• excellent verbal, written & listening skills in English;
  
• basic WordPress skills;
• possibility to work in shifts.

Why Heficed?

• flexible working hours and opportunity to work remotely;
• competitive salary;
• additional vacation days;
• challenging and interesting projects;
• opportunity for continues learning;
• environment where you can be who you are.

Job Overview

In this position you will:

• be a part of a team building and maintaining one of our most valuable products – IP Address Market;
• investigate and discover architectural problems, such as site performance and database design;
  
• migrate legacy systems to modern code;
• integrating with 3rd party services;
• write unit & integration tests;
• communicate, document and share technical knowledge .. 

We expect that you have:

• 3 – 4 years experience as a Software Developer using PHP;
  
• strong English language skills;
  
• proficiency with code versioning tool – Git;
• knowledge of REST API, SQL, Linux, SysOps;
• understanding of OOP principles & proper code design;
• experience in working with Elasticsearch, Docker, RabbitMQ, Database Optimization..

Why Heficed?

• working flexible hours in an agile environment with skilled, experienced team members and with great IT product manager;
• flexible working hours and opportunity to work remotely;
• competitive salary;
• additional vacation days;
• challenging and interesting projects;
• opportunity for continues learning;
• environment where you can be who you are.

Job Overview

In this position you will:

• consult our customers and handle requests by using ticket system, Slack, emails;
• provide remote and onsite support to clients all over the world;
  
• collaborate with our sales team and support them in technical area.

We expect that you have:

• excellent verbal, written & listening skills in English;
• the basics of technical knowledge and ambition to learn new things in IT field;
• customer service skills (experience working in customer service);
• possibility to work in shifts.

Why Heficed?

• flexible working hours and opportunity to work remotely;
• competitive salary;
• additional vacation days;
• challenging and interesting projects;
• opportunity for continues learning;
• environment where you can be who you are.

Job Overview

In this position you will:

• maintain and develop server infrastructure;
• maintain databases and automate IT procedures;
• manage the configuration and installation of hardware and software;
• design and develop the backup and restore procedures, security best practices;
• develop and execute various network projects.

We expect that you have:

• 3 – 5 years of experience working with virtualization technologies: KVM, QEMU;
• 3-5 years of experience managing Linux servers: Regular updates, backups, managing file systems;
• 3-5 years of experience troubleshooting Linux servers: Performance analysis, The Root cause analysis;
• advance knowledge of automation tools: Ansible, Puppet, Salt, Terraform, etc.

Why Heficed?

• flexible working hours and opportunity to work remotely;
• competitive salary;
• additional vacation days;
• challenging and interesting projects;
• opportunity for continues learning;
• environment where you can be who you are.

Job Overview

The position covers the primary responsibilities:

• Research, identify and investigate requests that have potential fraud/abuse customer’s activities (e.g. SPAM, copyrights violations, malware, scamming, phishing, etc.), take action in accordance with the company’s Terms of Services and policies
• Act as a liaison with the RIRs, country and international law enforcement agencies, and all other relevant regulatory oversight agencies
• Prepare reports regarding customer’s fraudulent and abuse activities
• Determine and recommend an appropriate course of action for fraud detection, minimization and prevention
• Develop, manage and improve abuse management process, software and internal policies
• Work cross-functionally with our other departments and teams regarding customer’s account suspensions, closures, and other risk matters

Required Qualifications And Skills:

• In-depth understanding of IP addressing, Global IP routing, Network Security, and other components of global Internet behavior
• Experience in fraud and abuse management and investigations
• Ability to analyze, summarize, and communicate findings and issues drawn from facts, and apply complex legal and regulatory requirements in a highly effective manner
• Highly skilled in English verbal and written communication
• Ability to quickly learn new technology and processes
• Analytical mind with creative problem-solving abilities and results-oriented approach
• Strong work ethic with high energy and willingness to learn on the job

Why Heficed?

• flexible working hours and opportunity to work remotely;
• competitive salary;
• Health insurance;
• additional vacation days;
• challenging and exciting projects;
• opportunity for continues learning;
• an environment where you can be who you are.

Job Overview

In this position you will:

• Research potential clients and suppliers;
• Compare and evaluate offers from IP suppliers;
• Negotiate terms of the agreement: pricing, block size, and delivery dates acceptable to the client;
• Consult and assist the client in creating an online account (membership application process) of the respective RIR;
• Work with the IP Marketplace team to onboard and integrate new investors and develop existing client relationships;
• Keep current investors satisfied and deliver exceptional investor service on a day-to-day basis;
• Update job knowledge by participating in RIR educational opportunities; reading professional publications; maintaining personal networks; exploring opportunities.

We expect that you have:

• Proven work experience in procurement or similar field;
• Experience in delivering client-focused solutions based on customer needs;
• Good knowledge of vendor and supplier sourcing practices (researching, evaluating and liaising with vendors/suppliers);
• Solid analytical skills, with the ability to create contracts, financial reports, and conduct cost analyses;
• Proven ability to manage multiple projects at a time while paying strict attention to detail and adherence to deadlines;
• Excellent communication, negotiation, and presentation skills.

Why Heficed?

• Flexible working hours and the ability to work remotely;
• Additional vacation days;
• Health Insurance;
• Opportunity for continues learning;
• Environment where you can be who you are.

Job Overview

In this position you will:

• Maintain, secure, and ensure availability of large-scale network switches and routers;
• Configure, monitor, troubleshoot, support and improve all network devices located in international Data Centers (South Africa, Germany, USA, Brazil etc.);
• Support business continuity planning and disaster recovery, as they relate to network infrastructure;
• Development and execution of various network projects;
• Encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match the company’s needs.

We expect that you have:

• At least 2 years of recent IT experience working with a variety of network technologies (BGP, VLAN, DHCP etc.);
• Strong understanding of Juniper, Brocade, Arista products and software;
• Knowledge and experience with Open Systems Interconnection (OSI) model;
• Knowledge and experience with Zabbix, Junos, Linux network stack;
• Advanced interpersonal and written communication in English;
• Well organized, dependable and detail-oriented;
• Analytical mind with creative problem-solving abilities;
• Strong work ethic with high energy and willingness to learn on the job;
• Basic of Python, Bash would be an advantage;
• Passion for technology!

Why Heficed?

• Flexible working hours and the ability to work remotely;
• Additional vacation days;
• Health Insurance;
• Opportunity for continues learning;
• Environment where you can be who you are.

Job Overview

In this position you will:

• Will initiate and own major SEO projects for our brands;
• Create clear requirement documentation that developers, designers and technical teams can easily understand and digest;
• Find, identify, and implement technical SEO fixes across our websites;
• Improve organic visibility on SERPs, including ranking on knowledge graphs, quick answers, featured snippets etc.;
• Lead SEO audits that drive business metrics to impact conversion and revenue;
• Create reports and optimize web properties, driving success metrics

We expect that you:

• Have proven technical SEO experience;
• Understand the technical aspects of crawling, indexing, and ranking;
• Have experience with keyword research, search engine algorithms, and ranking factors;
• Working knowledge of structured data schemas and rich snippets;
• Experience with site crawlers and log file analysis;
• Experience with a wide variety of SEO tools such as Ahrefs, Google Analytics, Google Search Console, Screaming Frog and similar.
• Professional experience of HTML, CSS.

Why Heficed?

• flexible working hours and opportunity to work remotely;
• competitive salary;
• Health insurance;
• additional vacation days;
• challenging and interesting projects;
• opportunity for continues learning;
• an environment where you can be who you are.

Job Overview

In this position you will:

• Work closely with product and business unit leads to develop an understanding of the competitive landscape and identify prospective partners;
• Expand existing IPXO footprint and drive new customer leads with partners to grow overall revenue with a focus on business outcomes;
• Become a trusted member of the partnership development team and own deal execution with partners, leveraging Partner programs and coaching partners on best practices;
• Advise customers and commercial sales teams on the value of partners, align partners with sales teams to drive success, and recommend qualified partners to support customer needs;
• Experience with cloud technologies and service provider ecosystems and business models;
• Drive executive connections with regional sales leadership and partner leadership, including partner value propositions.

We expect that you have:

• Have a general view of the Partner Ecosystem worldwide;
• Direct sales or business development experience;
• Experience working with partners through account management, product management and program management platforms;
• Experience engaging and influencing C-level executives and strong familiarity with decision-making processes with enterprise customers;
• Experience presenting and articulating complex concepts;
• Excellent communication, both written and verbal (English) and presentation skills;
• Demonstrated experience working with multiple stakeholders, including direct and channel marketing, product management, and account management teams;
• Professional knowledge of Salesforce, MS Excel, MS PowerBI;
• Basic knowledge of APIs and integrations.

Why Heficed?

• Flexible working hours and opportunity to work remotely;
• Competitive salary;
• Additional vacation days;
• Challenging and interesting projects;
• Opportunity for continues learning;
• Environment where you can be who you are.

Job Overview

In this position you will:

• develop and drive company’s marketing strategy;
• create diverse marketing material, including but not limited to blog posts, web pages, social media posts, banners, etc.;
• measure and report on the performance of marketing campaigns, gain insights and assess them against organizations’ marketing goals;
• analyze customer behavior and adjust advertising campaigns accordingly;
• analyze competitors and provide constant feedback and insights to the top management;
• participate in product development, providing insights on customer preferences and product optimization;
• manage external agencies – ensuring all digital platforms are functioning, optimized and updated

We expect that you have:

• 5+ years of experience in marketing, preferably in an IT related environment;
• strong leadership skills;
• creative and analytical capabilities;
• excellent verbal, written & listening skills in English

Why Heficed?

• flexible working hours and opportunity to work remotely;
• competitive salary;
• additional vacation days;
• challenging and interesting projects;
• opportunity for continues learning;
• environment where you can be who you are.

Job Overview

In this position you will:

• be responsible for building app using Go;
• work closely with the rest of the team to define the product vision and make architecture decisions;
• build new features and software improvements;
• define further software development steps;

We expect that you have:

• good knowledge of software development methodologies and ability to quickly adapt to new languages and platforms when needed;
• extensive development experience with statically typed, compiled programming languages;
• good knowledge of relational databases;
• good knowledge of network communication protocols;
• solid understanding of concurrency;
• excellent verbal, written & listening skills in English;

Would be good if you had:

• experience with GOLANG and PHP programming languages;
• experience with MySQL and MongoDB database engines;
• experience with AMQP and HTTP network communication protocols;
• experience with Unix operating systems

Why Heficed?

• flexible working hours and opportunity to work remotely;
• competitive salary;
• additional vacation days;
• challenging and interesting projects;
• opportunity for continues learning;
• environment where you can be who you are.