Handle the most critical operations with ease – determine the technical support level and service efficiency.
SLA plans _
Service Level Agreement (SLA) – service add-on, laying out the metrics by which service is measured and defining the time of initial technical support ticket response.
How does it work? _
Heficed offers free and extended SLA plans with additional capabilities. We recommend extended SLAs, including different technical support levels and system backups.
Ticket resolution goals _
We aim to resolve all queries within predefined time periods and keep you updated on the progress by the technician assigned to a ticket.
Depending on the selected SLA plan, particular ticket resolution goals apply:
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