Frequently Asked Questions _

General

You can request a refund within 14 days if your service complies with our refund policy. You can find more information in our Terms of Service.

Proto means original, which is what Heficed aspires to be. We offer a customizable bare-metal solution that allows our users to build a server to fit their needs.

As Bare-metal (Proto Compute) servers are fully automated, provisioning time can take as little as 10 minutes.

Most popular Linux and Windows distributions are available. 

Heficed can provide custom upgrade solutions. You can open a ticket via our Terminal or send over the email to support@heficed.com, and our team will provide an estimated price to fulfill your needs.

Service Management

Yes, at Heficed we offer managed dedicated servers. To learn more, visit our page: heficed.com/managed-dedicated-servers.

Heficed offers full server access for any server type, and we do not restrict any ports or connectivity to the server. Our IPMI is securely protected and has no public IP address.

Absolutely. You will have full root access to your server and be in full control.

Product

You can test our location connectivity speed by going to our locations page. Download the test files to check the download speed from our servers to your computer or ping the given IPs. 

Frankfurt, DE; Chicago, US; Los Angeles, US; Sāo Paulo, BR; Johannesburg, SA; London, UK; Reston, US; Hong Kong, HK; Milan, IT. To get a quote for the colocation services, please talk with us over the live chat or send an email to sales@heficed.com

You can add up to 4096 IPs to your Proto Compute server.

10G servers are available with a commitment and dedicated port for bare-metal servers (Proto Compute). For more details, please contact our sales team over the Live Chat or Support Center.

IPv6 is available over any Heficed infrastructure environment. To assign IPv6, you will need to submit a ticket to our Support Center and our team will complete the process for you.

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