Digital Energy Technologies Ltd is the company name, our brand name, Heficed (“we”, “us”, or “our”) is committed to protecting and respecting the personal data that we hold. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for the purposes described in this privacy statement or as made clear before collecting personal data.
Personal data is any information relating to an identified or identifiable living person. When collecting and using personal data, our policy is to be transparent about why and how we process personal data.
We process personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose are set out in the relevant sections below.
The personal data that is provided to us is provided either directly from the individual concerned, from a third party acting on behalf of an individual, or from publicly available sources (such as but not limited to internet searches).
Where we receive personal data that relates to an individual from a third party, we request that this third party inform the individual of the necessary information regarding the use of their data. Where necessary, reference may be made to this privacy statement.
We take the security of all the data we hold seriously. Staff are trained on data protection, confidentiality and security.
We have a framework of policies and procedures which ensure we regularly review the appropriateness of the measures we have in place to keep the data we hold secure.
All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
This section highlights how Digital Energy Technologies Ltd uses customer data. Customers are individuals or organisations who purchase a product of ours. We provide services to individuals as well as organisations. The exact data held will depend on the services to be provided.
Where we engage with individuals, we may collect and process personal data in order to satisfy a contractual or operational obligation. We request that individuals only provide the personal data that is required for us to fulfil our contractual or operational obligation.
Where data is collected it is used for a number of purposes, as follows;
The data that is processed is dependent on the service that is being provided and on the recipient of this service.
Services to customers. Personal data may include name, contact details, IP addresses, business address, job titles, credit card details and any other specifically relevant data.
We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected, there may also be occasions which will require data to be kept for longer, however this will typically be for legal purposes.
Business contacts are individuals or organisations who we use to provide a service on our behalf or for Digital Energy Technologies Ltd. Personal data from our contacts, which covers both potential and prior customers, are held in our customer relationship management tool (CRM tool).
This information is entered into the system after contact is made between a staff member of Digital Energy Technologies Ltd and an individual or a business contact individual.
Where personal data on business contacts is held, it is used for a number of purposes, as follows;
Personal data that may be stored in the CRM tool includes, but is not limited to, name, email address, physical address, job title, and details of the communication between us.
We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected.
We collect personal data for our people as part of the administration, management and promotion of our business activities.
Our staff handbook and partnership deed explain further how personal data is held for our staff and partners.
Where an individual is applying to work for Digital Energy Technologies Ltd, personal data is collected through the application process.
There are a number of purposes that personal data for applicants are collected.
Employment. We process an applicant’s personal data in order to assess their potential employment at Digital Energy Technologies Ltd.
Administration and management. We may also use this personal data in order to make informed management decisions and for administration purposes.
Personal data collected for applicants is held for as long as necessary in order to fulfil the purpose for which it was collected, or for a maximum of one year where those purposes no longer become necessary.
We collect and process personal data about our suppliers, subcontractors, and individuals associated with them. The data is held to manage our relationship, to contract and receive services from them, and in some cases to provide professional services to our clients.
We will hold supplier’s names, contacts names, and contact details of suppliers.
We retain the personal data processed by us for as long as is considered necessary for the purpose for which it was collected. Data may be held for longer periods where required by law or regulation and in order to establish, exercise or defend our legal rights.
When people visit our website, personal data is collected both through automated tracking and interacting with various forms on the website or apps (collectively referred to as the websites).
Personal data may be collected when individuals fill in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes information provided when an individual registers to use our websites, subscribe to our service, make an enquiry.
For more information, please visit our Cookie’s Policy
We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.
Personal data held by us may be transferred to:
Where possible, personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us. We will take all reasonable steps to ensure that your data is treated securely, in accordance with this privacy statement.
We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data outside the EU are done lawfully. Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the EU requirements for the transfer of personal data outside the EU.
Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights as follows:
If you wish to exercise any of these rights, please send an email to firstname.lastname@example.org.
We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to email@example.com. We will look into and respond to any complaints we receive.
You have the right to lodge a complaint with the Lithuanian data protection regulator. For further information, please refer to the website
You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website https://ico.org.uk/concerns.
The data controller for Digital Energy Technologies Ltd is Digital Energy Technologies Ltd.
If you have any questions about this privacy statement or how and why we process personal data, please contact us at firstname.lastname@example.org.
Updates to this privacy statement will appear on this website. This privacy statement was last updated on 22/05/2018.