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IP Abuse Handling

 

At Heficed, we are committed to making the Internet a safer place. From copyright infringement to phishing to spam to illegal materials — we help you solve abuse issues in a timely manner to avoid disruption to your services.

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360-degree Monitoring

Leverage our proactive approach to keep malicious activity off your network. We ensure ongoing monitoring for spam, malware, phishing, and more together with extensive reporting to help you reduce exposure and minimize legal risks.

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Direct Reporting

When dealing with abuse, time is of the essence. We have set up a straightforward abuse reporting process that allows you to file abuse complaints via an email or a contact form. To help us effectively resolve the issue, we ask you to provide the required evidence, including timestamps, domain names, email and, IP addresses involved, so we can launch an immediate investigation and minimize latency in the abuse handling process.

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Best Practice Takedown

All takedown requests are treated with the highest priority. We follow our established best practices that cover continuous spam and malware monitoring, reputation control, and transparent abuse reporting to ensure timely takedown and minimize damage.

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Let us help protect the safety and integrity of your services by preventing abuse and protecting your IPs from blacklisting.

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Heficed IP Abuse Handling Policy _

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Spam Domain Monitoring

The most common abuse type, unsolicited bulk email can trigger blacklisting and cause damage to your brand reputation. We proactively monitor system alerts and notifications to detect spam scripts running on your server. To keep systems healthy, we also limit the number of emails that can be sent from IPs.

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Customer Verification

When registering a new account, we follow a strict verification procedure to validate our clients and prevent fraudulent sign-ups. For that, we perform thorough background screening and preemptively escalate suspicious accounts for an additional check from our abuse desk.

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RPKI and Null-Route Control

To improve the security of BGP sessions, we implement Resource Public Key Infrastructure (RPKI) that helps prevent route leaks and hijacks. We also configure null routing to mitigate DDoS attacks, command and control botnets, and drop any malicious network traffic before it enters the protected network.

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One Abuse Contact

With a single point of contact, you can be sure your abuse complaint will not be lost or go to the wrong department. Whether you reach us directly at abuse@heficed.com or fill out the Report Abuse form, your report will go right to our dedicated abuse team to start the resolution process.

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Daily IP Reputation Scans

A trusted hosting service provider, Heficed is closely monitoring IP addresses across the entire IPv4 and IPv6 space. Benefit from our automated IP reputation checks to get daily reports with up-to-date insights into your IP health.

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