IP Abuse Handling

At Heficed, we are committed to making the Internet a safer place. We help you solve abuse issues related to IPs leased at Heficed in a timely manner to avoid disruption to your services.

Coming soon! A new IP address marketplace that helps to monetize unused IP resources and alleviate the IPv4 shortage problem.

Secure and Protect Your IP Space with Heficed 

360-Degree Monitoring

Leverage our proactive approach to keep malicious activity off your network. We ensure ongoing monitoring for spam, malware, phishing, and more together with extensive reporting to help you reduce exposure and minimize legal risks.

Direct Reporting

When dealing with abuse, time is of the essence. We have set up a straightforward abuse reporting process that allows you to file abuse complaints via email or a contact form, so we can start an immediate investigation and start the abuse handling process.

Best Practice Takedown

All takedown requests are treated with the highest priority. We follow our established best practices that cover continuous spam and malware monitoring, reputation control, and transparent abuse reporting to ensure timely takedown and minimize damage.

24/7 Monitoring

Our automatic systems detect if an IP is placed in any blocklist and allow us to take immediate action. All reports are reviewed and inspected promptly to ensure that services are used in accordance to our Terms of Service.

Professional Team

Our dedicated and professional team works tirelessly to ensure that IP holders can take away the same quality IPs they’ve brought in in the first place. Additionally making sure that each client has access to healthy IPs for scaling their business.

Recurring Checks

Heficed monitors IP addresses and provides daily reports with insights about your IP health to enable IP holders to cross-check owned addresses within multiple databases and determine if any of them have been blocklisted as malicious.

Trusted by

IP Abuse Handling Policy

Spam Domain Monitoring

The most common abuse type, unsolicited bulk email can trigger blacklisting and cause damage to your brand reputation. We proactively monitor system alerts and notifications to detect spam scripts running on your server. To keep systems healthy, we also limit the number of emails that can be sent from IPs.

Customer Verification

When registering a new account, we follow a strict verification procedure to validate our clients and prevent fraudulent sign-ups. For that, we perform thorough background screening and preemptively escalate suspicious accounts for an additional check from our abuse desk.

RPKI and Null-Route Control

To improve the security of BGP sessions, we implement Resource Public Key Infrastructure (RPKI) that helps prevent route leaks and hijacks. We also configure null routing to mitigate DDoS attacks, command and control botnets, and drop any malicious network traffic before it enters the protected network.

One Abuse Contact

With a single point of contact, you can be sure your abuse complaint will not be lost or go to the wrong department. Whether you reach us directly at abuse@heficed.com or fill out the Report Abuse form, your report will go right to our dedicated abuse team to start the resolution process.

Daily IP Reputation Scans

A trusted hosting service provider, Heficed is closely monitoring IP addresses across the entire IPv4 and IPv6 space. Benefit from our automated IP reputation checks to get daily reports with up-to-date insights into your IP health.