System and User backups

System backup is a safety disk image snapshot made by Heficed automation system. The number of System backups is defined by the SLA plan assigned to an Cloud Hosting.

The primary purpose of such backup is to provide an additional layer of data security in case the virtual machine‘s file system is lost and no user-configured backup exists. Snapshots are taken for all attached disks in addition to a root (system) disk. Access to such backup can be arranged by contacting our Technical Support team. Such backups can only be restored by the Heficed team.

During the system backup operation, your service will not be locked, shut down, or interrupted in another way. All tasks and commands performed in Terminal will be queued and managed after the operation is completed.

User backup is a snapshot made by a user. During the backup process, your service will be available, however, its management will be locked in Terminal until the operation is completed.

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