My Order Was Canceled. What Should I Do?
Learn why your order was cancelled and what to do about it.
How Do I Activate My Pending Order?
Learn how to activate your pending Heficed orders.
How To Manage Authorized Payments
Learn how to manage authorized payments via Heficed's Terminal.
Payment Reversal / Dispute / Chargeback
Learn about Heficed's policies regarding payment retrieval using reversal, disputes and chargebacks.
How to Request a Refund
Learn how to request a refund from Heficed.
How To Add Funds to My Credit Balance
Learn how to add funds to Heficed's credit balance.
Can I Request a Refund?
Learn when you can request a refund from Heficed.
How To Pay an Invoice Using My Credit Balance
Learn how to pay generated invoices using Heficed's credit balance.
How To Change My Payment Method
Learn how to change a payment method via Heficed's Terminal.
Why Was My Payment Rejected?
Learn about the reasons why your payment via Heficed may have been rejected.
Will My Unpaid Invoices Be Paid Automatically From My Credit Balance?
Learn about the automatic payment method using Heficed's credit balance
How To Change the Billing Cycle For My Service
Learn how to change billing cycles for Heficed services.
If you need any further help, don't hesitate to send a support request to our support team.