Why Was My Payment Rejected?

Your payment may have been rejected due to several reasons:

  • Incorrect or incomplete profile information
  • Proxy / VPN usage
  • Your bank declined payment attempts
  • Your payment card has insufficient funds
  • Your payment card was rejected by our payment gateway

You can try a different payment method to pay your invoice.

If your payment is rejected several times and that is not due to the restrictions from your bank, please submit a ticket to our Billing team. Include the payment method you used and your invoice number.

Related articles:

How do I activate my pending order?

How to add funds to my credit balance

How to pay an invoice using my credit balance?

Will my unpaid invoices be paid automatically from my credit balance?

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