Why Was My Payment Rejected?

Your payment may have been rejected due to several reasons:

  • Incorrect or incomplete profile information
  • Proxy / VPN usage
  • Your bank declined payment attempts
  • Your payment card has insufficient funds
  • Your payment card was rejected by our payment gateway

You can try a different payment method to pay your invoice.

If your payment is rejected several times and that is not due to the restrictions from your bank, please submit a ticket to our Billing team. Include the payment method you used and your invoice number.

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