IP Reservation
When you order IP addresses in the Additional IPs section, you can see a timer in the top right corner of the page, next to your profile icon. This timer counts down from 20:00.
This means that your chosen assets are reserved for 20 minutes. When you select a range, it is marked as reserved and is no longer available for other users searching for IPs.
If you do not purchase the assets within 20 minutes, they become available for other users again, and they can purchase them.
If you face any issues when trying to reserve subnets, feel free to submit a ticket to our customer support team: Terminal-> Support -> Cases -> Submit a Ticket.
Alternatively, you can send us an email: support@heficed.com
Was this article helpful?
Need support?
If you need any further help, don't hesitate to send a support request to our support team.