Emergency Recovery Codes

If you lose your phone or cannot log in, Heficed allows you to use Emergency Recovery Codes.

To receive your Emergency Recovery Codes, you must have 2FA (Two-factor authentication) enabled. If you do, access Terminal > IAM & Security > My Account > Security > Get New Codes. Make sure you store your recovery codes safely on your device or write them down.

You will receive a set of 10 codes that you can use when authentication is needed to access your Heficed account. You can use each code once.

Please note that every time you generate a new set of codes, the old recovery codes will no longer be valid.

If you have any remaining questions, feel free to contact our Customer Support team at support@heficed.com.

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