I Am Suspended for Payment Fraud. What’s That?

Payment fraud is any form of fraud that involves either falsely creating or falsely diverting payments. Any form of transaction retrievals is considered payment fraud.

If a fraudulent transfer of funds was performed from your account, you should receive an email informing you that the payment was not successful and your account requires extended verification. Please reply to this email or directly contact the technical support department at support@heficed.com with the attached documents:

  1. A color photo or a scanned copy of your identification document (passport or driving license).
  2. A color photo or a scanned copy of your payment card that was used for the unsuccessful order.

Our support department will activate your service as soon as the information mentioned above is received.

For more details regarding this reason for suspension, we suggest reading our Terms of Service.

Related articles on other types of suspensions and blocks:

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