Cloud Hosting CPU Limitation

In this article, you will learn why sometimes we limit your Cloud Hosting CPU.

Why do we use this CPU limitation?

As Cloud Hosting is run in a virtual environment, physical resources are shared with other cloud users on the same hardware. To ensure smooth services for all customers, we have to limit the services that use many resources.

How does this limitation work?

If cloud server CPU utilization goes beyond and stays above 70% for two hours, all CPU cores are limited to 70%. This limitation lasts until CPU utilization decreases below 63%. You can achieve this in two ways. You can stop the process that presents high CPU usage in your server, or you can add more CPU cores to your server.

What to do if you have been limited?

You have two options:

  • Stop the process that presents high CPU utilization
  • Order more CPU cores

NOTE: If you perform CPU-heavy tasks, consider ordering a Dedicated Server.

How do I know if my server was limited?

If your server has been limited, you should receive an email from our automated system. A separate email is sent once the limitation lifts as well. You can also check the status of your server via the Terminal.

If you need any information, you can contact our Support team by submitting a ticket or by emailing us at support@heficed.com.

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