IP Transit 

We provide 24×7 support for all areas of Heficed’s solution platforms, whether it’s assistance in onboarding or the provisioning of IP Addresses, bare-metal computers, or Kronos cloud or to assist in copyright infringements of websites located on a Heficed hosted platform. We’re here to ensure you get the most out of your Heficed experience.

We’ve engineered our 100 Gbps global backbone to deliver the dependability, protection, and performance our customer’s demand and your customers will expect. Our comprehensive globally owned and operated PoP network, along with top Tier 1 ISP’s, enables organizations to leverage our BGP connectivity in creative and customizable ways that provide solutions allowing for changing traffic patterns. With port capabilities of 1G, 10G, and 100G, we offer flexible resolutions to connectivity dilemmas.

Heficed offers free, and extended SLA plans with additional capabilities with a 99.99% uptime commitment to our clients throughout all of our Service Level Agreement plans. The uptime metric guarantee is generally the most important, but our SLA’s can include different technical support levels and system backups as required. Each SLA plan will outline expectations as to what levels of response times will be in place, plus ticket resolution goals, core skills and competencies available for detection, isolation, and resolution of any problem.